Shipping policy

1. Shipping Destinations

rovellori (hereinafter referred to as “I”) currently ships eligible orders to addresses within the United States. Delivery is available to residential and business addresses supported by the selected shipping service. At this time, I do not offer shipping to destinations outside the United States.

Please ensure that your delivery address is complete and accurate when placing an order. Shipping availability may depend on the destination address and the carrier’s service coverage.

2. Shipping Fees and Taxes

Shipping fees are calculated based on the merchandise subtotal before shipping charges and applicable taxes are added.

Orders with a merchandise subtotal of $65.00 or more qualify for free standard shipping.
Orders with a merchandise subtotal below $65.00 are subject to a flat standard shipping fee of $6.99.

Applicable sales taxes and other required taxes are calculated according to the delivery address and the items purchased. Any applicable taxes and shipping charges will be displayed during checkout before you complete your purchase.

Please review your order summary carefully before submitting payment to confirm the merchandise subtotal, shipping fee, applicable taxes, and total amount due.

3. Order Cutoff Time and Business Hours

I handle order processing and shipping-related inquiries Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding weekends and applicable business holidays.

Orders placed outside these business hours, including orders submitted on weekends or holidays, are generally processed beginning on the next business day. The time an order is received may affect when processing begins and when the package is expected to be dispatched.

Eastern Time includes Eastern Standard Time (EST) during standard time and Eastern Daylight Time (EDT) during daylight saving time.

4. Order Processing Time

Please allow 1–3 business days for order processing before shipment. During this period, I review the order information, confirm payment, prepare the items, and arrange the package for dispatch.

Order processing time is separate from shipping transit time. The estimated delivery period begins after the order has been shipped and does not include the initial processing period.

Orders that require additional payment verification, address clarification, or other necessary checks may take longer to process. If a material delay becomes apparent, I will provide relevant updates when appropriate.

5. Estimated Shipping and Delivery Time

After an order has been shipped, standard delivery generally takes an estimated 6–10 business days.

 Actual delivery times may vary depending on the order date, processing requirements, destination, and carrier operations.

All delivery timeframes are estimates and are not guaranteed delivery dates unless a specific delivery commitment is expressly confirmed at checkout or in a separate written communication.

Severe weather, carrier delays, transportation disruptions, address verification issues, and other circumstances beyond my reasonable control may affect delivery. If an unexpected delay occurs, I will make reasonable efforts to assist you with available tracking information and delivery updates.

6. Shipping Carriers and Delivery Services

Depending on the destination, package dimensions, weight, and available transportation services, I may use established carriers such as UPS or FedEx.

The carrier and service level are selected according to the shipment requirements and available options. A particular carrier is not guaranteed for every order unless expressly stated at the time of purchase.

Once the package has been dispatched, available carrier details and tracking information will be provided by email or through the website when available.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing relevant purchase information, including your order number and order details.

Once the package has been dispatched and tracking information becomes available, I will provide the applicable tracking details by email or through the website.

To check your order status, visit the “Order Tracking” page on the website, if available. Enter the requested order information and follow the instructions displayed on the page. If you cannot access the tracking page or locate your order, contact me using the information provided in this policy.

Tracking details may take some time to appear or update after dispatch because the carrier may need to receive and scan the package before its tracking system reflects the latest information.

If tracking information remains unchanged for an extended period or the estimated delivery window has passed without delivery, please contact me so I can review the available information and help determine the next steps.

8. Delivery Issues, Order Changes, and Address Accuracy
Damaged, Missing, or Undelivered Packages

If your package arrives visibly damaged, contains damaged or missing items, or is marked as delivered but cannot be located, please contact me promptly. Include your order number, a description of the issue, and relevant photographs or tracking details, if available.

For packages marked as delivered but not received, you may also wish to check the delivery location, ask other household members or building management, and contact the carrier to determine whether the package was placed in an alternative location.

I will review the information provided and, where appropriate, coordinate with the carrier to investigate the matter and determine the available resolution.

Please retain the outer packaging, shipping label, and damaged items until the issue has been reviewed, as these materials may help with the assessment. Reporting a delivery issue promptly helps facilitate the review, but it does not waive any rights you may have under applicable consumer protection laws.

Shipping Address Changes and Order Cancellations

If you need to correct your shipping address, update order details, or request cancellation, contact me as soon as possible after placing your order.

Requests depend on the current fulfillment status. Changes or cancellations may be possible while an order is still being prepared, but they may no longer be available once the order has entered the shipping process or has been handed over to the carrier.

I will review the request and explain the available options based on the order status. If an order cannot be canceled before dispatch, any subsequent return or refund request will be handled in accordance with the applicable Return and Refund Policy and any mandatory consumer rights.

Delivery Address and Delivery Attempts

You are responsible for providing a complete and accurate shipping address, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

If an incorrect or incomplete address, an unavailable recipient, restricted access, or another delivery issue prevents successful delivery, the available options will depend on the circumstances and the carrier’s procedures.

Additional shipping or redelivery charges may apply where permitted and where the charges are disclosed before you agree to the additional service. If you identify an address error after placing your order, contact me immediately so I can determine whether a correction is still possible.

9. Package Inspection Upon Arrival

When your order arrives, please inspect the outer packaging and its contents. If you notice crushed corners, tears, punctures, moisture, or other visible damage, taking photographs of the package, shipping label, and affected items may help document the condition.

If an item is damaged, an item is missing, or the delivered order does not match your purchase, contact me promptly with your order number and a description of the issue. Include supporting photographs when available.

I will review the information and explain the appropriate next steps based on the circumstances. Any request to report damage or missing items should be understood as a practical request to help resolve the issue, not as a restriction on any rights available to you under applicable law.

10. Contact Information

For questions about shipping fees, order processing, tracking information, delivery delays, address corrections, or other shipping-related matters, please contact me using the details below.

Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States

Phone: +1 (310) 624-7839

Email: hello@rovellori.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding weekends and applicable business holidays.

I aim to respond to shipping inquiries during regular business hours and provide clear, practical information to help you understand the status of your order and the available options if a delivery issue arises.