Order Cancellation Policy

1. Order Cancellation Eligibility

At rovellori (hereinafter referred to as “I”), I aim to make order cancellation procedures clear and straightforward. This policy explains how to request cancellation, how cancellation decisions are handled, and when refunds are initiated.

You may request cancellation within 48 hours of placing your order, provided the order has not been shipped and can still be stopped before dispatch. I will review the order status and confirm whether cancellation is possible.

If the order has already entered fulfillment, been packed for dispatch, or been handed over to a carrier, cancellation may no longer be possible. However, I will review the circumstances and explain the available options.

The 48-hour cancellation policy describes my standard cancellation process. It does not eliminate any mandatory cancellation, withdrawal, refund, or other consumer rights that may apply to your purchase. Where applicable law provides a right to withdraw from a distance purchase after shipment or delivery, this policy does not restrict that right.

2. How to Submit a Cancellation Request
Step 1: Contact Me Promptly

To request cancellation, email hello@rovellori.com or call +1 (310) 624-7839. Please include your order number, the email address associated with the purchase, and a clear statement that you wish to cancel the order.

Step 2: Order Status Review

After receiving your request, I will check the current fulfillment status and determine whether the order can be stopped.

Submitting a cancellation request does not, by itself, confirm that the order has been canceled. I will notify you when cancellation is confirmed or explain why the order can no longer be stopped.

If the order is still eligible for cancellation, I will arrange the applicable refund in accordance with this policy and any mandatory requirements.

Step 3: Confirmation

Please retain the cancellation confirmation email or other written confirmation for your records. If you do not receive a response, contact me again and include your original request details.

For time-sensitive requests, please contact me as soon as possible. Requests received outside business hours will generally be reviewed on the next business day, but the actual outcome depends on whether fulfillment can still be stopped.

3. Refunds for Confirmed Cancellations

Once cancellation has been confirmed, I will initiate the refund within 1–3 business days after the cancellation is processed.

The refund will normally be returned to the original payment method used for the purchase, including the corresponding Visa or Mastercard account where applicable.

I will not charge a cancellation or refund processing fee for an order canceled before shipment. Any refund will be subject to the applicable payment and consumer protection requirements.

The time required for the refunded amount to appear in your account depends on your card issuer, bank, or payment provider. Although funds may appear within 1–3 business days after the refund is initiated, the actual posting time may vary.

If a mandatory refund deadline applies to the circumstances, I will comply with that deadline even if it differs from the standard processing schedule stated above.

If the expected posting period has passed and the funds have not appeared, please contact me with your order number and cancellation confirmation so I can help check the transaction status.

4. Orders That Have Already Shipped

Once an order has been handed over to a shipping carrier, cancellation or shipment interception may no longer be available.

If your order has already shipped, you may contact me to discuss the available options. Depending on the circumstances, you may be able to refuse delivery where the carrier permits it or receive the package and submit a return request under the Return and Exchange Policy.

Any return shipping costs, refund conditions, and inspection procedures will be determined according to the applicable return policy and mandatory consumer protection requirements.

Where a statutory withdrawal right applies, you may exercise that right within the applicable period even if the order has already shipped. The standard 48-hour cancellation window does not shorten an applicable statutory withdrawal period.

If your order arrives damaged, contains an incorrect item, or has another product-related issue, please contact me with your order number and a description of the problem. I will review the circumstances and explain the appropriate next steps.

5. Changes to Orders and Delivery Information

If you need to correct your shipping address, update contact information, or change other order details, contact me as soon as possible after placing the order.

Changes can generally be considered only while the order can still be updated in the fulfillment process. Once the package has been dispatched or handed over to the carrier, changes may no longer be possible.

Please provide accurate order details and contact information so I can locate the transaction and review your request efficiently.

If a requested change cannot be made, I will explain the available alternatives. Any alternative involving cancellation, return, or refund will be handled according to the applicable policy and mandatory consumer rights.

6. Business Days and Processing Times

For this policy, business days are Monday through Friday, excluding applicable business holidays.

Cancellation requests and order-related inquiries are handled during the business hours listed below. Requests submitted during weekends, holidays, or outside business hours will generally be reviewed on the next business day.

The stated 1–3-business-day refund initiation period begins after a cancellation has been confirmed and processed. This period describes when I initiate the refund, not necessarily when the funds appear in your bank or card account.

Any mandatory statutory deadline takes precedence over the standard processing times described in this policy.

7. Contact Information

For cancellation requests, refund inquiries, or assistance with an order that has already shipped, please contact me using the details below.

Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States

Phone: +1 (310) 624-7839

Email: hello@rovellori.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding weekends and applicable business holidays.

I aim to respond to customer inquiries within 1–3 business days. For urgent cancellation requests, please contact me as soon as possible so I can determine whether the order can still be stopped before dispatch.

Nothing in this policy is intended to waive or restrict any mandatory consumer protection rights applicable to your purchase.