Service Policy

1. Scope of Services

rovellori (hereinafter referred to as “I”) provides an online shopping service for home furnishings and related products through this website. The available services include browsing product listings, reviewing product information, placing orders, making payments, receiving shipping updates, and contacting customer support regarding purchases.

This Service Policy explains the general conditions governing the use of my website and shopping services. It should be read together with the applicable policies referenced on this page, including the Shipping Policy, Order Cancellation Policy, Return and Exchange Policy, and Privacy Policy.

By using the website or placing an order, you acknowledge that these policies may apply to your use of the relevant services and your purchase. Any contractual terms will apply only to the extent they are properly incorporated into the transaction and are consistent with applicable consumer protection requirements.

My goal is to provide clear product information, transparent checkout details, and practical assistance throughout the purchasing process.

2. Website Use and Customer Information

When placing an order, creating an account where available, or contacting customer support, please provide accurate and complete information. This may include your name, email address, telephone number, billing details, and shipping address, as needed to complete your request.

You are responsible for reviewing the information submitted during checkout and notifying me promptly if you discover an error. Accurate information helps me process orders, coordinate delivery, and respond to inquiries.

If the website offers account functionality, please take reasonable steps to protect your login credentials and notify me if you suspect unauthorized access. Do not use the website to submit fraudulent orders, interfere with its operation, or engage in activities that may harm other users or compromise website security.

I make reasonable efforts to maintain a functional and accessible shopping experience. Temporary interruptions, technical errors, maintenance, or other operational issues may occasionally occur. Where appropriate, I will take reasonable steps to address reported problems.

3. Product Information, Availability, and Pricing

Product descriptions, photographs, dimensions, materials, colors, specifications, and availability information are provided on the relevant product pages to help you make an informed purchasing decision.

Please review the listed measurements and product characteristics carefully, particularly when selecting furniture for a specific room, doorway, or intended use. If you need clarification about a material feature or dimension, please contact me before completing your purchase.

Product photographs are intended to represent the items offered for sale. Minor visual differences may occur because of lighting, screen settings, or natural variations in materials. Such differences do not excuse a material discrepancy between the product supplied and the description or specifications presented at the time of purchase.

Product availability may change. If an item becomes unavailable or I cannot fulfill an accepted order as expected, I will notify you and explain the available options, including cancellation and any applicable refund.

The price displayed for an item and the charges disclosed during checkout will form the basis of your purchase, subject to applicable pricing and consumer protection requirements. Any applicable shipping charges and taxes will be displayed before you complete payment. Please review the order summary to confirm the products, quantities, delivery details, applicable charges, and total amount due.

I will not intentionally misrepresent product availability, pricing, discounts, or material product characteristics.

4. Orders and Payment

To place an order, select the products you wish to purchase, enter the requested information, and follow the checkout instructions. Before submitting payment, please check the product selection, quantities, shipping address, applicable shipping fees, taxes, and final order total.

Payment options available for your purchase will be displayed at checkout. Where supported, payments may be made using Visa or Mastercard. The payment methods actually available at the time of checkout will determine which options you can use.

After an order is submitted, I will send an order confirmation to the email address provided during checkout. The confirmation will include relevant purchase information, such as the order number and order details.

An order confirmation records the submission of your order but does not eliminate any applicable rights concerning errors, cancellation, delivery, refunds, or nonconforming goods.

If you discover an error in your order, contact me as soon as possible. Any correction or cancellation will depend on the order status and the applicable Order Cancellation Policy, without restricting mandatory consumer rights.

5. Shipping and Delivery

Orders generally require 1–3 business days for processing before shipment. After dispatch, standard delivery generally takes an estimated 6–10 business days, subject to the destination, carrier operations, and other circumstances affecting transportation.

These timeframes are estimates unless a specific delivery commitment is expressly provided. Processing time is separate from transit time.

For shipping destinations, shipping fees, delivery estimates, carrier information, tracking instructions, address accuracy, and delivery problems, please review the Shipping Policy.

I will make reasonable efforts to provide available tracking information and assist with delivery inquiries. If a package is delayed, damaged, or marked as delivered but has not been received, please contact me with your order number and relevant details.

Applicable consumer rights and any specific delivery commitments made during checkout remain unaffected by these general estimates.

6. Order Cancellations

You may request cancellation within 48 hours of placing your order, provided the order has not shipped and can still be stopped before dispatch.

Cancellation requests should be submitted as soon as possible by email to hello@rovellori.com or by telephone at +1 (310) 624-7839. Please include your order number and relevant purchase details.

Cancellation is not confirmed until I have reviewed the order status and notified you of the outcome. If the order has already been handed over to a carrier, cancellation may no longer be possible, and the available options may instead involve a return.

For cancellation eligibility, procedures, and refund arrangements, please review the Order Cancellation Policy.

The 48-hour cancellation procedure does not limit any mandatory statutory withdrawal rights or other consumer rights that may apply to your purchase.

7. Returns and Exchanges

If you wish to return or exchange an item, please follow the Return and Exchange Policy and contact me with your order number and a description of your request.

My voluntary return program provides a 40-day return window beginning on the date of delivery, subject to the conditions described in that policy. Different procedures may apply to change-of-mind returns, damaged goods, defective items, incorrect products, and other order discrepancies.

For furniture that cannot reasonably be returned through ordinary parcel services, the applicable estimated return freight cost or a sufficiently clear calculation method must be provided before purchase where required. Any disclosed estimate should correspond to the actual item category and applicable transportation arrangements.

For detailed information about return eligibility, exchange procedures, return shipping costs, inspection, and refunds, please review the Return and Exchange Policy.

Nothing in this Service Policy or the Return and Exchange Policy is intended to restrict mandatory withdrawal rights or remedies for defective or nonconforming goods.

8. Refunds and Payment Reversals

Refunds will generally be issued to the original payment method used for the purchase, subject to applicable requirements and any permitted alternative agreed to by the customer.

For a confirmed cancellation before shipment, I will initiate the refund within 1–3 business days after the cancellation has been processed.

For an accepted voluntary return, I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and accepted.

Where a statutory refund deadline applies, that deadline takes precedence over the standard processing periods described above. Any permitted withholding of a statutory withdrawal refund will be handled only as allowed by the applicable requirements.

After a refund is initiated, the time required for the funds to appear in your account depends on your card issuer, bank, or payment provider. The payment provider's posting time may differ from the time I take to initiate the refund.

If a refund has not appeared within the expected period, contact me with your order number and relevant refund details so I can help review the transaction status.

9. Privacy and Personal Information

I handle personal information in connection with operating the website, processing purchases, coordinating shipping, managing payments, responding to inquiries, and administering returns and refunds.

The types of information collected, purposes of processing, applicable disclosures, retention practices, and available privacy choices are explained in the Privacy Policy.

Depending on the circumstances and the applicable requirements, personal information may be processed by service providers involved in website hosting, payment processing, order fulfillment, delivery, customer support, analytics, or other necessary operations.

Where applicable, my privacy practices take account of relevant data protection requirements, including the General Data Protection Regulation (GDPR) and applicable United States privacy requirements.

Please review the Privacy Policy for details about your information, available rights, and how to submit a privacy-related request. Nothing in this Service Policy replaces the disclosures or choices required under applicable privacy requirements.

10. Website Content and Intellectual Property

The website may contain product photographs, written descriptions, graphics, logos, page designs, and other materials used to present products and explain the available services.

These materials may be protected by copyright, trademark, and other applicable intellectual property rights. Unless permission has been granted or the use is otherwise permitted, you may not reproduce, distribute, modify, or commercially reuse website materials without authorization.

You may use product information for personal shopping decisions and retain order confirmations or other purchase records for your own reference.

If you have questions about using website materials, please contact me before reproducing or distributing them.

11. Website Availability and Service Limitations

I make reasonable efforts to maintain accessible website pages, present accurate product information, and provide customer support. However, uninterrupted website access or the continuous availability of every product cannot be guaranteed.

Services may occasionally be affected by maintenance, technical problems, carrier disruptions, supply interruptions, severe weather, or other circumstances outside my reasonable control.

If an issue affects an order or an available service, I will review the circumstances and communicate relevant information about the available next steps.

Nothing in this section excludes responsibility for matters that cannot lawfully be excluded or limits any mandatory rights or remedies available to consumers.

12. Customer Complaints and Dispute Resolution

If you have a concern about a product, payment, shipment, cancellation, return, refund, or another aspect of your purchase, you may contact me using the contact information provided below.

Please include your order number, a clear description of the issue, and supporting information where available. This will help me identify the transaction and investigate the matter.

I aim to acknowledge and respond to customer complaints within 1–3 business days. Where additional investigation is necessary, I will explain the next steps and provide an update when appropriate.

Where a specific statutory response deadline applies, I will comply with that deadline. The stated service target does not replace any mandatory deadline.

I will seek to resolve complaints through clear communication and a review of the relevant purchase information. Any resolution will be consistent with the applicable consumer protection requirements and the rights available to the customer.

13. Applicable Requirements and Consumer Rights

Purchases and website services are subject to the requirements applicable to the relevant transaction, including applicable United States consumer protection requirements and any mandatory protections that apply in other jurisdictions.

Depending on the customer's location and the circumstances of the transaction, additional requirements may apply to product descriptions, pricing disclosures, order confirmations, privacy, withdrawal rights, refunds, or product conformity.

Nothing in this policy is intended to exclude, reduce, or waive a right or remedy that cannot lawfully be excluded, reduced, or waived.

This Service Policy should be read together with the specific policies governing shipping, cancellation, returns and exchanges, and privacy. If a specific policy addresses a subject in greater detail, that policy should be consulted alongside any applicable mandatory consumer requirements.

14. Updates to This Service Policy

I may update this Service Policy when website operations, service procedures, or applicable requirements change.

The revised version will be published on this page with an updated effective date where appropriate. Material changes will be communicated through a suitable method where required.

Updates will not retroactively remove rights that have already arisen or change the terms of an existing order where such a change is not permitted. Any required notice, consent, or effective-date requirements will be observed.

Please review this page periodically for information about the current website services.

15. Contact Information

For questions about website services, orders, payments, delivery, cancellations, returns, refunds, or complaints, please contact me using the information below.

Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States

Phone: +1 (310) 624-7839

Email: hello@rovellori.com

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding weekends and applicable business holidays.

I aim to respond to customer inquiries and complaints within 1–3 business days. For faster assistance, please include your order number and a clear explanation of your request.

I appreciate the opportunity to assist you and will make reasonable efforts to provide clear information and practical support throughout your shopping experience.