Return and Exchange Policy
1. Return Period and Available Options
At rovellori (hereinafter referred to as “I”), I aim to provide a clear and transparent process for returns, exchanges, refunds, and product complaints.
For voluntary returns and exchanges, I offer a 40-day return window beginning on the date you receive your order. This voluntary return program is separate from any statutory withdrawal rights or remedies for defective or nonconforming goods that may apply to your purchase.
You may request a voluntary return or exchange for eligible items within the 40-day period. The applicable return shipping costs, item condition requirements, and refund procedures are described below.
Nothing in this policy limits any mandatory consumer rights applicable to your transaction. Where a mandatory consumer protection requirement provides a more favorable remedy or a different deadline, that requirement takes precedence over the corresponding voluntary policy condition.
2. Statutory Right of Withdrawal
Where a statutory 14-day withdrawal right applies to your purchase, you may withdraw from the contract without giving a reason within 14 days after receiving the goods, subject to applicable exceptions.
To exercise this right, send an unequivocal statement of your decision to withdraw by email to hello@rovellori.com or by telephone at +1 (310) 624-7839. Email is recommended because it provides a written record of your notification. Please include your order number and sufficient information to identify your purchase.
If you wish to notify us that you have changed your mind about a purchase, you may use the form below. You are not required to use this form if you choose to provide such notification through another clear method, such as via email.
To: rovellori
Email: hello@rovellori.com
I hereby declare that I wish to exercise my right of withdrawal regarding the purchase of the following item(s):
Order Number: ____________________
Item(s): ____________________
Date of Order: ____________________
Date of Receipt: ____________________
Customer Name: ____________________
Customer Address: ____________________
Customer Email Address: ____________________
Date of Notification: ____________________
Customer Signature (if submitting a paper copy of this form): ____________________
You may complete this form and send it to hello@rovellori.com. Please retain a copy of your correspondence for your records.
Once you have submitted your notice of withdrawal, the item(s) must be returned within 14 days of that notification, without undue delay.
You may also send another clear written statement expressing your decision to withdraw. You are not required to use the sample wording above or provide a reason where the applicable withdrawal right does not require one.
After notifying me of your withdrawal, you must send the goods back without undue delay and no later than 14 days after the date on which you communicated your decision to withdraw, where this statutory requirement applies. Please retain your shipping receipt and tracking information as proof of return.
For a valid statutory withdrawal, I will reimburse the payments covered by the applicable rules, including the cost of the least expensive standard delivery option offered at the time of purchase where required. Additional charges resulting from your choice of a more expensive delivery method are not included in that reimbursement where the applicable rules permit their exclusion.
I will initiate the statutory refund without undue delay and no later than 14 days after receiving your withdrawal notice, subject to any legally permitted right to withhold reimbursement until I receive the goods or evidence that you have sent them back, whichever occurs first.
Refunds will normally be issued using the original payment method unless you expressly agree otherwise. You will not incur a refund processing fee.
Where applicable rules permit the customer to bear the direct return shipping costs, those costs will be your responsibility only if the required information was provided before the purchase. For large furniture that cannot normally be returned by standard postal services, the estimated return freight costs or a sufficiently clear calculation method must be disclosed before you complete your purchase.
The statutory withdrawal right is separate from the 40-day voluntary return program. The voluntary return conditions cannot be used to shorten or restrict an applicable statutory withdrawal period.
3. Two-Year Legal Conformity Protection
Where applicable consumer protection rules provide a two-year legal conformity period, I will address covered defects or lack of conformity that become apparent within the applicable period beginning on delivery.
A lack of conformity may include a manufacturing defect, a material functional problem, missing components, or goods that materially differ from the description, specifications, or purchase agreement.
Depending on the circumstances and applicable requirements, available remedies may include repair, replacement, a price reduction, or termination of the contract and a refund. Repair or replacement will be provided without charge where required. Where the applicable rules permit a price reduction or refund because repair or replacement is unavailable, unsuccessful, unreasonably delayed, or otherwise insufficient, I will provide the appropriate remedy.
For covered defects or nonconformity, I will bear the necessary return transportation costs where required. Customers will not be charged for a return shipment that must be paid for by me under the applicable consumer protection rules.
This two-year period applies where required by the consumer protection rules governing the transaction. It is not a universal warranty period for every purchase made in the United States, and it does not replace any longer or additional protection required by the applicable jurisdiction.
The two-year conformity protection is separate from the 40-day voluntary return program and any applicable statutory withdrawal period.
4. Eligible Return and Exchange Reasons
Within the applicable return period, you may contact me about a return or exchange for the following reasons:
The item arrives with visible scratches, dents, cracks, or other significant physical damage.
The item has a quality or functional problem that affects normal use.
The item has an unusually strong or persistent odor that materially affects ordinary use.
The item's color, dimensions, materials, or other material characteristics significantly differ from the product description.
The item received does not match the product or order details.
You change your mind and wish to request a voluntary return or exchange within the 40-day period.
For damaged, defective, or incorrectly supplied goods, I will review the issue and determine the appropriate remedy under the applicable consumer protection requirements.
For a voluntary change-of-mind return, the return conditions and shipping cost allocation described in this policy apply, subject to any mandatory rights that cannot be waived.
Photographs, videos, and order details may help me assess a request. However, the absence of photographs will not, by itself, remove a mandatory right that applies to your purchase.
5. Conditions for Voluntary Returns
For a voluntary return outside an applicable statutory withdrawal or defect-remedy process, please return the item in a condition that allows its identity and original contents to be checked.
Where reasonably possible, include the original packaging, accessories, assembly hardware, instructions, and other components supplied with the item. Please package furniture securely to reduce the risk of additional damage during transportation.
You may inspect an item as reasonably necessary to establish its nature, characteristics, and functioning. If an item has been used beyond what is reasonably necessary for inspection, altered, damaged after delivery, or returned with missing components, I will consider the circumstances and any legally permitted reduction in value before determining the appropriate refund.
These voluntary conditions do not override any applicable statutory withdrawal right or remedy for defective or nonconforming goods.
6. How to Request a Voluntary Return
Step 1: Contact Me
Email hello@rovellori.com or call +1 (310) 624-7839. Please provide your order number, purchase details, the reason for the request, and photographs or videos if they are relevant to the issue.
For voluntary returns, I will review the information and explain the available options. A request for discretionary approval under the voluntary return program does not replace or delay an applicable statutory withdrawal notice.
Step 2: Receive Return Instructions
If your voluntary return is accepted, I will provide the applicable return instructions and confirm the designated return address.
The designated return address is:
4052 W 132nd St #B, Hawthorne, CA 90250, United States
Please do not send an item to a different address without confirming the return arrangements with me first.
Step 3: Ship the Item Back
Package the item securely and send it to the confirmed return address. Retain the shipping receipt and tracking information until the return is completed.
A prepaid return label is not automatically included with every order. For voluntary change-of-mind returns, the customer is generally responsible for the disclosed direct return shipping cost where permitted.
For covered defects, nonconforming goods, or other circumstances in which I am required to bear the return transportation costs, I will explain the applicable arrangements and will not transfer those required costs to you.
Step 4: Inspection and Refund
After receiving the returned item, I will inspect it to confirm the return contents and assess the condition where relevant.
For an accepted voluntary return, I will initiate the applicable refund within 1–3 business days after the inspection is completed and the return is accepted.
This voluntary return processing schedule does not extend or replace any statutory refund deadline. Where a different statutory deadline applies, I will follow that deadline.
7. How to Request an Exchange
Step 1: Submit Your Request
Email hello@rovellori.com or call +1 (310) 624-7839. Include your order number, the item concerned, the reason for the exchange, and any supporting photographs or videos where relevant.
Step 2: Review and Confirmation
I will review your request and confirm whether the requested replacement is available. Exchange arrangements depend on the item condition, the nature of the issue, and the availability of suitable replacement goods.
The designated return address is:
4052 W 132nd St #B, Hawthorne, CA 90250, United States
Step 3: Return the Original Item
Send the original item according to the confirmed return instructions and retain your shipping receipt until the return has been received.
Where an exchange is required to remedy a covered defect or nonconformity, I will arrange the necessary return and replacement transportation without charging you for costs that I am required to bear.
Step 4: Replacement Dispatch
For an approved voluntary exchange, where the replacement is available, I will arrange dispatch within 1–3 business days after the returned item has been received, inspected, and the exchange approved.
If the requested replacement is unavailable, I will contact you to discuss the available options. If the exchange concerns a statutory defect remedy, the applicable remedy and completion deadlines will take precedence over this voluntary exchange schedule.
8. Return Shipping Costs and Large Furniture
The party responsible for return shipping depends on the reason for the return and the consumer protection requirements applicable to the purchase.
For voluntary change-of-mind returns, the customer is generally responsible for the disclosed direct return shipping costs where permitted. For defective or nonconforming goods, I will pay the necessary return transportation costs where required.
Large Furniture That Cannot Be Returned by Standard Parcel Post
Certain furniture items, including large tables, sofas, wardrobes, bed frames, and other bulky products, may require freight transportation or a scheduled collection rather than ordinary parcel post.
For these items, the estimated return freight costs below are provided as an example of the disclosure format. The figures are planning estimates, not verified carrier quotations. Before publishing this policy or offering a product for sale, I will replace or confirm these figures against actual return freight costs and the item's dimensions, weight, packaging requirements, and collection area. The applicable estimate must also be shown on the relevant product page or otherwise clearly provided before checkout.
Furniture category Estimated direct return freight cost Applicable conditions
Small furniture requiring special collection $75–$125 per item Compact furniture that exceeds standard parcel limits or requires special handling
Medium-sized furniture $125–$225 per item Items requiring bulky-goods transportation or a scheduled carrier collection
Large furniture, including sofas and wardrobes $225–$400 per item Bulky or heavy items requiring freight transport, additional handling, or a dedicated collection service
Oversized or multi-piece furniture Individual estimate disclosed before purchase Items requiring special equipment, multiple packages, or nonstandard freight arrangements
These ranges must not be treated as confirmed charges until they have been verified for the actual products and delivery areas offered by rovellori. Before you place an order, the relevant product page or other information provided before contract formation must identify the applicable category and estimated cost for the item you are purchasing.
Where a more accurate estimate is available, I will provide that estimate instead of relying on a broad category range. If return freight is calculated using a formula, the calculation method, applicable base charge, weight or size factors, collection charges, and any other relevant components must be disclosed clearly enough for you to estimate the likely cost before purchase.
Any estimate must be reasonable and based on actual or reasonably representative transportation costs. A final charge may differ from an estimate only to the extent permitted by the disclosed terms and applicable requirements. I will not impose an undisclosed or misleading return freight charge.
The customer will not be responsible for return freight costs where the applicable rules require me to pay them, including necessary transportation for covered defective or nonconforming goods.
9. Refund Method and Processing Deadlines
Refunds will normally be issued to the original payment method used for the purchase, including the applicable Visa or Mastercard account. If another refund method is proposed, it will be used only where permitted and agreed to where required.
Voluntary Returns
For an accepted voluntary return, I will initiate the refund within 1–3 business days after the returned item has been received, inspected, and accepted.
Order Cancellations Before Shipment
If I confirm that an order has been canceled before shipment, I will initiate the refund within 1–3 business days after the cancellation has been processed.
This is my stated processing target. If a mandatory refund deadline applies under the circumstances, that deadline takes precedence. In particular, where an order cannot be shipped within the promised or otherwise applicable timeframe and a refund is required, I will comply with the applicable refund requirements.
Statutory Withdrawal Refunds
For a valid statutory withdrawal, I will initiate the refund within the applicable statutory deadline, including the 14-day deadline where the relevant withdrawal rules require it. Any legally permitted withholding of reimbursement pending receipt of the goods or proof of return will be applied only as allowed by those rules.
Time for Funds to Appear
After a refund has been initiated, the time required for funds to appear in your account depends on the card issuer, bank, or payment provider. The processing time of a third party may extend beyond the time I take to initiate the refund.
If your refund has not appeared within the expected period, contact me with your order number so I can check the transaction status.
10. Complaints and Response Times
If you receive damaged, defective, incomplete, or incorrectly supplied goods, or if you have another concern about your purchase, you may submit a complaint by email to hello@rovellori.com or by telephone at +1 (310) 624-7839.
To help me investigate the issue, please include your order number, a clear description of the problem, and supporting photographs or other information where available.
I aim to acknowledge and respond to complaints within 1–3 business days. Where additional investigation is necessary, I will explain the next steps and provide an update.
Where a 14-calendar-day complaint response deadline applies under the consumer protection rules governing the transaction, I will provide the required response within that period. The 1–3-business-day service target does not replace or extend any mandatory response deadline.
For covered defects or nonconformity subject to an applicable two-year legal conformity period, you may request the remedies available under the rules governing your purchase. The 40-day voluntary return window does not limit those rights.
A complaint response is separate from the deadline for completing a repair, replacement, or refund. Any applicable remedy and refund deadlines will be observed independently.
Claim Processing Timeframe
I will process the claim (including remedying the defect) and notify the consumer of the outcome within 30 days of the date the claim is submitted, unless a longer timeframe has been agreed upon with the consumer. Failure to process the claim and notify the consumer of the outcome within this period may result in consequences under applicable consumer protection laws, including the consumer's right to demand a reasonable price reduction or to rescind the contract, provided the relevant conditions are met.
11. Return Exceptions and Customer Responsibilities
Please provide accurate order details and current contact information so I can identify your purchase and communicate with you about the request.
For voluntary returns and exchanges, follow the confirmed return instructions and use packaging suitable for the item's size and weight. Keep the shipment receipt and tracking information until the return is completed.
If an item has been damaged after delivery or its condition differs from the description in a voluntary return request, I will review the circumstances and explain the available options. Any adjustment for a reduction in value will be made only where permitted by the applicable rules.
Certain goods may be excluded from a statutory withdrawal right under applicable law, including qualifying personalized or made-to-order items. Any applicable exception must be assessed according to the relevant requirements and disclosed where required before purchase. This policy does not create a blanket exclusion for all furniture or household goods.
Nothing in this policy is intended to exclude, reduce, or waive mandatory consumer rights that apply to your purchase.
12. Contact Information
For return requests, exchanges, refunds, statutory withdrawal notices, or complaints, please contact me using the following details:
Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States
Phone: +1 (310) 624-7839
Email: hello@rovellori.com
Business Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding weekends and applicable business holidays.
Written notices sent to hello@rovellori.com provide a record of the date and content of your communication. I aim to acknowledge and respond to complaints within 1–3 business days and will comply with any shorter or otherwise mandatory statutory deadline applicable to your request.
I will review each request based on the order details, the nature of the issue, and the consumer protection requirements applicable to the transaction, and I will communicate the available next steps as clearly as possible.