Payment Guide

1. Available Payment Methods

At rovellori (hereinafter referred to as “I”), I aim to provide a clear and convenient payment process for customers purchasing home furnishings through my online store.

I accept Visa and Mastercard for online purchases. The payment methods available for a particular order will be displayed during checkout. Please review the available options and confirm that your selected payment method is suitable before completing your purchase.

I do not guarantee that every payment method will be available for every transaction. Availability may depend on the payment provider, card issuer, transaction verification, and other applicable payment conditions.

2. Order Total and Payment Collection

Before submitting your order, please review the products selected, quantities, shipping address, delivery information, applicable shipping charges, taxes displayed at checkout, and final order total.

The amount presented at checkout is the amount you authorize for the order, subject to any applicable payment authorization, verification, or correction permitted by law. Shipping charges are calculated according to the conditions described in my Shipping Policy and are displayed before you complete your purchase.

Payment is generally submitted for authorization when you place your order. The timing of the actual charge may depend on the payment method and the payment provider's processing procedures.

If a transaction cannot be authorized or requires additional verification, order processing may be delayed until the payment status is resolved. I will not knowingly treat an unsuccessful payment as a completed payment.

3. Entering Payment Information

Please enter your payment information carefully and check that your billing details are accurate. Incorrect card information, an expired card, insufficient available funds, issuer restrictions, or failed authentication may prevent a transaction from being approved.

Your card issuer or payment provider may require additional verification to help protect against unauthorized transactions. If a payment is declined, you may contact your card issuer or try another payment method displayed at checkout.

For your security, do not send your full card number, card security code, password, or other sensitive payment credentials by email or through customer service messages.

4. Payment Processing and Security

Payment transactions may be processed by third-party payment service providers and financial institutions involved in authorizing, processing, and settling card payments.

These providers may process the information necessary to verify the transaction, prevent payment fraud, confirm payment status, and complete refunds. The information handled by me may include the transaction reference, payment status, billing details, and other payment-related records made available by the provider.

I take reasonable measures to support the security of the online shopping process. However, electronic transmission and storage cannot be guaranteed to be completely secure, and payment authorization may be subject to the security procedures of the relevant provider or card issuer.

For more information about how personal information is collected, used, and disclosed, please review my Privacy Policy.

5. Order Confirmation and Payment Status

After submitting an order, please check the confirmation page or email for the order details. If an email confirmation does not arrive, check your spam or junk folder before contacting me.

An order confirmation acknowledges receipt of your order information. It does not necessarily mean that every payment verification or processing step has been completed. If a transaction remains pending, requires additional authentication, or has been declined, the order status may need to be reviewed before fulfillment proceeds.

If you need assistance confirming an order or payment, contact me at hello@rovellori.com. Please provide your order number, if available, and a brief description of the issue. Do not include your full card number or security code.

6. Failed Payments, Duplicate Charges, and Incorrect Transactions

If a payment is declined, a transaction appears more than once, or you believe you have been charged an incorrect amount, please contact me at hello@rovellori.com so I can review the order and available transaction records.

When contacting me, include the order number, transaction date, amount, and a description of the issue where available. Do not send complete payment card details or security codes.

Some transactions may initially appear as pending authorizations rather than completed charges. A pending authorization may temporarily reduce your available credit or funds. The time required for it to be released or removed depends on the card issuer and payment provider.

If a duplicate or incorrect charge is confirmed, I will review the circumstances and take appropriate steps to resolve the issue in accordance with the applicable payment arrangements and consumer protection requirements.

You may also contact your card issuer if you believe a transaction was unauthorized or if you need information about a pending authorization or card dispute. Nothing in this Payment Guide limits any rights you may have to dispute a charge under applicable law or your card issuer's procedures.

7. Order Cancellations and Refunds

If you wish to cancel an order, please contact me within 48 hours of placing it. I can generally process a cancellation under my standard cancellation procedure only if the order has not shipped and has not entered the shipping or fulfillment process.

The 48-hour cancellation procedure does not limit any mandatory cancellation, withdrawal, refund, or other consumer rights that may apply to your purchase.

If a cancellation is accepted, I will initiate the refund within 1–3 business days after the cancellation has been processed. The time required for the funds to appear in your account depends on your card issuer, payment provider, and financial institution.

If the order has already shipped or can no longer be stopped in the fulfillment process, you may need to follow the applicable return procedure. Eligible returns, exchanges, and refunds are handled according to my Return and Exchange Policy and any mandatory rights applicable to your purchase.

For a refund relating to an accepted return, the applicable inspection, eligibility, and refund procedures will be explained in my Return and Exchange Policy. Any mandatory refund deadline under applicable law takes precedence over a shorter or longer standard processing estimate stated in my policies.

8. Currency, Taxes, and Additional Charges

Prices and payment amounts are displayed in the currency shown on the website and at checkout. Please review the final order total before submitting your purchase.

Applicable shipping charges and taxes will be shown at checkout where required and available for calculation. If your payment card is issued in a different currency, your bank or card issuer may apply its own exchange rate or foreign transaction fee.

Any currency conversion rate or foreign transaction fee imposed by your financial institution is determined by that institution and is not set by me. If an additional charge is imposed by a payment provider or another party, its treatment will depend on the applicable terms and the information disclosed to you before the transaction.

9. Payment Disputes and Customer Assistance

If you have a question about an accepted payment method, an order charge, a failed transaction, or a refund, please contact me using the information below.

Email: hello@rovellori.com

Phone: +1 (310) 624-7839

Mailing Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)

I aim to respond to customer inquiries within 1–3 business days. This is a service target, not a guarantee that every payment investigation will be completed within that period. If additional information or review by a payment provider is required, resolution may take longer.

When contacting me, please provide enough information to identify the order without sharing sensitive payment credentials.

10. Changes to This Payment Guide

I may update this Payment Guide when payment methods, checkout procedures, payment service arrangements, or applicable requirements change.

The current version will be published on this page. Changes will not remove rights that have already accrued or override mandatory consumer protections applicable to an existing purchase.

If you have a question about a payment, cancellation, or refund, please contact me using the details provided in Section 9.