Contact Us
1. We're Here to Help
At rovellori, I believe that a comfortable home begins with a clear and dependable shopping experience. Whether you have a question about a furniture item, need help understanding product details, want to check an order, or require assistance with delivery or returns, I welcome your inquiry.
I aim to provide clear answers and practical support so you can make informed decisions before purchasing and receive assistance throughout your shopping experience.
2. Get in Touch
For questions about products, orders, payments, shipping, returns, or refunds, you can reach me through the following contact channels.
Email: hello@rovellori.com
Phone: +1 (310) 624-7839
Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States
Business Hours: Monday through Friday, 9:00 AM to 6:00 PM EST
Email is a convenient way to send order details, describe a product concern, or provide photographs when additional information is needed.
3. Order and Product Assistance
If you have already placed an order, please include your order number when contacting me. This helps me identify the relevant purchase and review your question more efficiently.
I can assist with inquiries concerning product specifications, dimensions, materials, order status, shipping updates, cancellation requests, return and exchange procedures, and refund questions.
If an item arrives damaged, differs from the product ordered, or has a quality concern, please describe the issue clearly. Photographs of the item and its packaging can also help me understand the situation and determine the appropriate next steps.
4. Help Before You Purchase
Choosing furniture involves more than appearance. Measurements, room layout, materials, and practical use can all influence whether an item is suitable for your home.
If you need clarification about the product information displayed on the website, please contact me before placing your order. I will review your question and provide information based on the available product details.
I encourage you to check product dimensions, delivery information, and applicable policies before completing checkout so that your purchase meets your expectations.
5. Returns, Exchanges, and Shipping Questions
If you need help after receiving your order, I can provide guidance on the applicable procedures.
For information about delivery coverage, shipping charges, processing times, estimated delivery, and order tracking, please refer to the Shipping Policy.
For order cancellation requests, please contact me as soon as possible. Whether an order can be canceled depends on its processing and shipping status.
For return and exchange requests, please review the applicable return period and instructions before sending an item back. If your concern involves damage, a quality issue, or an incorrect item, please explain the circumstances so I can review the matter appropriately.
6. Response Times
I aim to respond to customer inquiries and complaints within 1–3 business days. Messages received outside regular business hours, on weekends, or on holidays may be reviewed on the next business day.
To help me provide a useful response, please include your name, preferred contact details, order number if applicable, and a concise description of your question. If further information is needed, I will let you know.
7. Our Commitment to Clear Communication
I value straightforward communication and aim to make it easier for customers to find accurate information about products, purchases, and after-sales support.
Every inquiry is considered according to its circumstances. If a question requires additional review, I will explain the next steps and provide relevant updates where possible.
Thank you for taking the time to contact me. I look forward to helping you with your home shopping questions.
8. Contact Information at a Glance
Email: hello@rovellori.com
Phone: +1 (310) 624-7839
Mailing Address: 4052 W 132nd St #B, Hawthorne, CA 90250, United States
Business Hours: Monday through Friday, 9:00 AM to 6:00 PM EST